Returns and refunds
7 days from the day it reaches you, and we pay the return postage.
How to send something back
Open the Track page, find your order with your order number and the mobile number you ordered with, and choose how many pieces you want to return. You do not need an account.
You can also ring the shop. Somebody will do it for you.
What has to be true
The garment should be unworn and unwashed, with its tags still on, in the packaging it arrived in.
Anything altered or tailored after delivery cannot come back, because nobody else can wear it.
What happens next
We book a courier to collect it from your address and we pay for that journey — you do not.
When it reaches us somebody opens the parcel and checks the garment. If it is as it left, the refund follows.
How the money comes back
If you paid online, it goes back to the card or wallet you paid with.
If you paid the rider in cash there is nothing to reverse, so we will agree it with you when you ask — a bKash transfer, or credit at this shop to spend whenever you like.
The refund is what you paid for the garments. The delivery charge on the original order is not refunded, because that parcel did reach you.
If something is wrong with it
Ring us the same day. A fault is our mistake, not a return, and we will not argue about postage or the 7 days.